Privacy Policy

1 Introduction

hscbet ("we", "us", "our", "Platform") operates the online sports betting and live casino platform accessible at https://hscbet.click. We are committed to protecting the personal data of all individuals who interact with our platform, including registered players, prospective users, and visitors to our website.

This Privacy Policy ("Policy") describes in detail the categories of personal data we collect, the purposes for which that data is processed, the legal bases on which processing is carried out, the parties with whom data may be shared, the rights available to data subjects, and the security measures we employ to protect personal information.

This Policy applies to all users of the hscbet platform, regardless of their location, including players accessing our services from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations. By using our platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

3 Data We Collect

hscbet collects personal data in the following categories, depending on your level of interaction with the platform:

3.1 Registration & Account Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (for age verification — players must be 21 or older)
• Residential address, including postcode, city, and country
• Email address
• Mobile phone number
• Username and encrypted password
• Security questions and answers (where applicable)

3.2 KYC & Identity Verification Data

• Copies of government-issued photo identification (Malaysian MyKad, passport, or driving licence)
• Proof of address documentation (utility bills, bank statements dated within 3 months)
• Payment method verification documents (e.g., screenshot of e-wallet account showing registered name matching account details)
• Source-of-funds documentation where required by our compliance team

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and methods (including Maybank2u, CIMB Clicks, Public Bank, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Hong Leong Connect)
• Account balance history
• Betting history, wagering records, and game session data
• Bonus claims and promotion history

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, browser type, and operating system
• Login timestamps and session duration
• Pages visited, features used, and click-path data
• Error logs and platform performance data

3.5 Communications Data

• Content of support tickets, live chat transcripts, and email correspondence with hscbet
• Feedback, survey responses, and complaint records

4 How We Collect Your Data

hscbet collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit, place a bet, or contact our support team.
• Automatically — through cookies, server logs, and analytics tools when you browse or interact with the platform. See Section 8 for detailed cookie information.
• From third parties — including payment processors (for transaction confirmation), identity verification service providers (for KYC), fraud prevention agencies, and, where applicable, regulatory bodies.

5 How We Use Your Data

Personal data collected by hscbet is processed for the following purposes:

6 Legal Basis for Processing

hscbet processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you as a registered player — including account management, payment processing, and delivery of betting services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, KYC requirements, and data retention mandates imposed by our operating licence.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gambling monitoring, and service improvement — where such interests do not override your fundamental privacy rights.
• Consent: Processing carried out based on your explicit consent, such as the sending of marketing communications or the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing & Third Parties

hscbet does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate contractual protections:

7.1 Payment Processors

Financial transaction data is shared with our approved payment processing partners — including providers facilitating DuitNow, FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, and GrabPay transactions — solely for the purpose of processing deposits and withdrawals.

7.2 Identity Verification Providers

KYC documentation may be processed by approved third-party identity verification providers operating under strict data processing agreements with hscbet. These providers are used solely to verify the accuracy of the information you provide.

7.3 Fraud Prevention & Compliance Agencies

hscbet may share data with fraud prevention agencies, credit reference bureaus, and regulatory compliance service providers where necessary to detect, prevent, or investigate financial crime, identity fraud, or other prohibited conduct.

7.4 Regulatory & Law Enforcement Authorities

We may be required by law, court order, or regulatory directive to disclose personal data to competent authorities. Where permitted, we will notify you of any such disclosure.

7.5 Technology & Platform Providers

We engage third-party software providers for platform infrastructure, customer support tools, and analytics. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than providing their designated service to hscbet.

8 Cookies & Tracking Technologies

hscbet uses cookies and similar tracking technologies (including web beacons and pixel tags) to operate the platform, enhance your experience, and analyse usage patterns. Cookies are small text files stored on your device by your web browser.

8.1 Types of Cookies We Use

• Essential cookies: Strictly necessary for the platform to function — including session management, login authentication, and security tokens. These cannot be disabled without impairing platform functionality.
• Functional cookies: Enable personalised features such as language preferences, remembered login details, and user interface settings.
• Analytics cookies: Collect aggregated, anonymised data about how users interact with the platform — such as page visits, session duration, and navigation paths — to help us improve our services.
• Marketing cookies: Where you have provided consent, these cookies enable us to display relevant promotional content and track the effectiveness of our campaigns.

8.2 Managing Cookies

You may configure your browser settings to refuse, block, or delete cookies at any time. Please note that disabling essential cookies will materially impair the functionality of the hscbet platform. Guidance on managing cookies is available through your browser's help documentation.

9 Data Retention

hscbet retains personal data for the period necessary to fulfil the purposes described in this Policy, subject to any longer retention periods required by applicable law or our operating licence.

• Account and transaction data is retained for a minimum of 5 years following account closure to comply with anti-money laundering and regulatory record-keeping requirements.
• KYC documentation is retained for a minimum of 5 years from the date of submission, or longer where required by applicable law.
• Customer support communications are retained for a minimum of 3 years from the date of the interaction.
• Technical and usage data collected via analytics tools is retained in aggregated or anonymised form for internal reporting purposes; personally identifiable technical data is retained for up to 12 months.
• Marketing preferences and consent records are retained for the duration of your account, plus a reasonable period to defend against any related regulatory enquiry.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures.

10 Data Security

hscbet implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our platform.
• Encryption of stored sensitive data, including passwords (stored as salted cryptographic hashes) and KYC documents.
• Role-based access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular penetration testing and vulnerability assessments carried out by qualified third-party security professionals.
• Multi-factor authentication requirements for administrative platform access.
• Incident response procedures to detect, contain, and report any personal data breaches in a timely manner.

11 Your Rights as a Data Subject

Subject to applicable data protection legislation, you have the following rights in relation to your personal data held by hscbet:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold. You can update most information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory retention obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while a correction request is being assessed.
• Right to Data Portability: Where processing is based on consent or contract, you may request a structured, machine-readable copy of the personal data you have provided to us.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our assessment of overriding grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our Data Protection team via the support email listed in Section 15. We will respond to all valid requests within 30 days of receipt.

12 Minors & Age Restriction

The hscbet platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data belonging to individuals under the age of 21. Registration by or on behalf of minors is prohibited.

During the registration and KYC process, we verify the age of all applicants. Where we discover that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. All funds deposited by underage users will be returned to the source payment method.

13 Third-Party Links & Integrations

The hscbet platform may, from time to time, contain references or integrations with third-party services — including payment gateways and identity verification systems. These third parties operate their own privacy policies, which are independent of hscbet's. We are not responsible for the privacy practices or content of any third-party service.

We recommend reviewing the privacy policies of any third-party service provider whose services you use in connection with hscbet — particularly your chosen payment provider (e.g., your bank or e-wallet operator) — to understand how your data is handled on their end.

14 Policy Updates & Amendments

hscbet reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, our operational practices, or regulatory requirements. Where a material change is made to this Policy, we will notify active users via email or a notice posted on the platform at least 7 days before the change takes effect.

The "Last updated" date at the top of this Policy reflects the most recent revision. Your continued use of the hscbet platform following the effective date of any update constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically to stay informed of how we handle your data.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which hscbet processes your personal data, please contact our support and data protection team using the details below.